Ascend is designed to feel familiar from day one. With a clean, intuitive layout and simple workflows, your team can start using the system with confidence—without long training sessions or complicated setup.
New starters can pick things up quickly, and everyone works in a consistent way, helping your practice run smoothly from the start.
See what’s happening across your practice, all in one place.
From appointments and consults to patient status and payments, Ascend gives your team a clear, real-time view of the day.
Everyone knows what’s happening and what needs to happen next, reducing miscommunication, improving teamwork, and helping you deliver a better client experience.
Support when you need it, from people who understand your world.
Running a practice doesn’t stop at 5 pm, and neither does our support. With 24/7 coverage from teams who understand veterinary workflows, help is always there when you need it.
From onboarding through to day-to-day use, you’ll have guidance and reassurance to keep everything running smoothly.
Work in a clear, consistent way without having to figure it out yourself,
Ascend guides your team through key tasks with built-in, structured workflows. This means fewer errors, less guesswork, and a more consistent way of working across the whole practice.
You don’t need to design processes from scratch. Everything is set up to support you from day one.
A system that grows with your practice.
As your practice grows, Ascend grows with you. Add users, expand services, and adapt your workflows without needing to switch systems later.
You can feel confident you’ve made the right choice, not just for now, but for the years ahead.
Clear, predictable pricing you can plan around.
With Ascend, you get transparent, straightforward pricing, so you know exactly what to expect as you get started and as your practice grows.
There are no hidden surprises, just a system that delivers value from day one and supports your practice as it evolves.
Week 1
- Order Confirmation
- Project manager & training consultant assigned
- System set up begins
Week 2 and 3
- Essential workflow training
- Data migration begins
Week 4 to 6
- Go live!
- On-site support
- Hypercare
When the time is right for you, we’ll hand you over to our 24/7 support team— technical experts who understand the pace of a busy vet practice and deliver fast, reliable, in-person help via email, phone, or chat.
We’d like to think of ourselves as more than just a PMS provider by providing our customers ongoing support through every stage of their journey.
Covetrus Learning gives you free, on-demand videos packed with how-to guides and practical advice on how to learn your software, plus we hold live webinars covering PMS features and wider business topics. For deeper learning, we offer online masterclasses at a small fee and we offer bespoke training days, delivered face-to-face or online.
Our hardware assessment check everything from network performance to workstations, reception PCs, printers, scanners and more. We’ll advise whether you need new equipment or simple upgrades to keep your operations running smoothly.
We connect you across Covetrus Wholesale, Premier Buying Group and Veterinary Instrumentation, bringing together your PMS, supply, instrumentation and buying group support in one network. Through this, you can also access exclusive discounts.
Access your practice, wherever the day takes you
Ascend is cloud-based, so your data is secure, automatically backed up, and always available when you need it, without the hassle of servers or manual updates.
Whether you’re at reception, in a consult room, or moving around the practice, Ascend works seamlessly across desktop, laptop, and tablet, giving you full access to everything you need to keep your day running smoothly.
Enabling sustainability in practice
Automate, centralise and streamline your workflows through Ascend and remove the need for paper, multiple documents and apps.
Improved team morale
Through an easy-to-use platform with embedded team communication and organisation features.
Minimised business disruption
Reduced risks associated with data loss, hacking, business downtime and dissatisfied clients due to server or hardware failures.
Efficient operational workflows and visibility
Through an easy-to-use interface with less clicks and methods to perform tasks, team members will find the platform faster to learn.
With over 100,000 customers in 21 countries and 40+ years of experience, Covetrus is a global leader in cloud-based practice management software, investing heavily in innovation to meet evolving industry needs.
Enjoy the benefits of our Covetrus total veterinary practice solution offering including practice management software technology, distribution, buying group, and instrumentation.
Many of our Covetrus staff have worked in practice and understand your unique challenges and needs.
Covetrus leverages its vast market share to access large amounts of data and customer feedback, fueling innovation and decision-making.
Complete the form to see Ascend in action, and one of our experts will contact you within one business day.
During the conversation, they’ll take the time to understand: